Watts Home Support

  1. Which devices are compatible with the Watts Home app?
  2. What are the WiFi connectivity requirements?
  3. How do I create a new Watts account?
  4. How do I change my account name?
  5. How do I recover or change my password?
  6. How do I add a location?
  7. How do I edit a location, delete a location and edit order of locations?
  8. How do I add a device?
  9. How do I change a device's name, delete a device and edit order of devices?
  10. Why is the app rejecting the device Registration Code?
  11. How do I share access to my devices to others, such as my family or building caretaker?
  12. How does the Home/Away toggle work?
  13. How do I change the temperature units on the thermostat or control?
  14. How do I change the device schedule?
  15. How do I view the energy usage?
  16. How do I open the energy usage report?
  17. How do I change the fan operation?
  18. How do I change the humidity settings?
  19. How do I setup the app to receive alert notifications?
  20. How do I view the status of the sensors for my snow melt system?
  21. How do I change the settings on my snow melt system?
  22. How do I change the language?
  23. I registered a device but now it’s missing:
  24. The app shows that the device is not available. How do I correct this issue?
  25. Who can help me?
  26. How do I check my software version?

 

1. Which devices are compatible with the Watts Home app?

The following devices are compatible:

 

2. What are the WiFi connectivity requirements?

The devices require WiFi version N using a 2.4 GHz signal and WPA2 encryption. WEP encryption is not supported.

 

3. How do I create a new Watts account?

  • Select Get Started
  • Select Sign up now
  • Scroll through the Terms of Use and select "Accept & Continue" button
  • Scroll through the Privacy Policy and select "Accept & Continue" button
  • Enter your email address and select "Send Code" button
  • Check your email inbox for an email from Watts with a verification code
  • Enter the 6-digit verification code and select "Verify" button
  • Provide Account information and select "Continue" button
  • Enter your "Password" and repeat password 
  • Select "Create Account" button to create a new Watts Home account

 

 

        

4. How do I change my account name?

  • Select "Account" from the menu page
  • Select "Edit Information" button
  • Edit your account information and select "Continue" button

 

 

   

5. How do I recover or change my password?

  • Select Get Started. If you are logged in the app, select "Sign Out" from main menu
  • Select "Forgot password? Click here"
  • Enter your email address and select "Send Verification Code" button
  • Check your email inbox for an email from Watts with verification code
  • Enter the 6-digit verification code and select "Verify" button
  • Enter your new password and repeat password
  • Select "Continue" button

 

 

   

6. How do I add a location?

When you setup a new account, you must create a location to be associated with your account e.g., "My Location", and this locaton is designated as your "Primary" location.

"Standard Order (A-Z)" shows locations in alphanumerical order (1, 2, 3, ... a, b, c...) and the feature is enabled when you have two or more locations.

To add a new location (Standard Order), follow these steps:

  • Select the menu icon (3 lines in the upper left corner)
  • Select "Locations" from the menu page
  • Select the "+" icon
  • Select "Add Location"
  • Enter the location's information. With "Standard Order" selected, you can make this the primary location that is shown when the app opens
  • When "Standard Order" has been selected, your new location will be listed in alphanumerical order, where the "Primary" location is always shown on top

 

 

    

"Custom Order" lets you arrange your list of locations in a way that you choose yourself, and feature is enabled, when you have two or more locations.

To add a new location (Custom Order), follow these steps:

  • Select the menu icon (3 lines in the upper left corner)
  • Select "Locations" from the menu page
  • Select the "+" icon
  • Select "Add Location"
  • Enter the location's information. With "Custom Order" selected, you can change its order in the list; where if placed as the first location, it will be the location shown when the app opens
  • Select "Cancel" button on the pop-up
  • When "Custom Order" has been selected, your new location will be listed in the bottom of the location's list

 

 

      

To add a new location and edit order of locations, follow these steps:

  • Select the menu icon (3 lines in the upper left corner)
  • Select "Locations" from the menu page
  • Select the "+" icon
  • Select "Add Location"
  • Enter the location's information. With "Custom Order" selected, you can change its order in the list; where if placed as the first location, it will be the location shown when the app opens
  • Select "Edit Order" button on the pop-up
  • Next, the "Edit Locations List" page will appear, to rearrange your locations press and hold a location tile until its color changes, then drag it to your preferred location. Alternatively, you can use the arrow icons to move it up or down.

 

 

     

7. How do I edit a location, delete a location and edit order of locations?

When Custom Order is selected, follow these steps to edit the order of your locations:

   

To edit a location, follow these steps:

    

To delete a location, follow these steps:

 

 

   

 

8. How do I add a device?

To add a device to the selected location, follow these steps:

  • Select the "+" icon
  • Select "Add Device"
  • Enter the 8-digit registration code from the device's WiFi or Services menu
  • Enter the device's Nickname
  • Select the "Add Device" button

  

 

 

"Standard Order (A-Z)" shows Devices in alphanumerical order (1, 2, 3, ... a, b, c...) and the feature is enabled, when you have two or more devices.

To add a device (Standard Order), follow these steps:

   

 

"Custom Order" lets you arrange your list of devices in a way that you choose yourself, and the feature is enabled, when you have two or more devices.

To add a device (Custom Order), follow these steps:

    

 

9. How do I change a device's name, delete a device and edit order of devices?

Edit the device's name or its location by following these steps:

  • Select the device's location
  • Select the ellipsis icon of the device
  • Select "Edit Device"
  • Edit the device Nickname and/or device's location
  • Select "Save" button 

   

Delete a device by following these steps:

  • Select the device's location
  • Select the ellipsis icon of the device
  • Select "Delete Device"
  • Select "Delete" to confirm the deletion

   

 

 

When Custom Order is selected, follow these steps to edit the order of your devices:
 
  • Select the "Edit Order" button
  • To move a device tile, press and hold until it changes color, then drag and drop it to your desired destination. Alternatively, you can use the arrow icons to move it up or down.
  • Select the "Save" button once you've made changes to the order
 

   

10. Why is the app rejecting the device Registration Code?

The Registration Code is valid for 30 minutes before it expires.

Double check that you are using the correct mobile app for the device. The Watts Home app is NOT compatible with the following equipment:

  • tekmarNet Gateway 486 (download tekmarNet Gateway app)
  • Smart Boiler Control 294 (download Watts OnSite app)
 

11. How do I share access to my devices to others, such as my family or building caretaker?

The person that creates a location and adds new devices becomes the location's owner.

The owner can then invite other users to view and adjust the devices at that location by following these steps:

  • Select the "+" icon
  • Select "Invite User"
  • Enter the email address of the user and choose the user type, where the "Contractor" and "Guest" user types have the same permissions, and it is at the location's owner discretion on choosing the user type
  • Select "Send Invitation" button

The invited user will receive an email with a link to setup their Watts Home account and the location will be added to their list.

 

 

   

12. How does the Home/Away toggle work?

The Home/Away toggle lets you save on energy costs while you are away from your building location for a day or more. Simply set your location to “Away” and all thermostats operate at an energy saving setting for both heating and/or cooling, and the snow melting system has the option to not melt. Prior to your return, set the location to “Home” and all thermostats and the snow melting system will resume normal operation.

If the location is unoccupied on a predictable, repeating schedule, it is recommended to set up a schedule rather than using the Home/Away toggle.

 

  

If you have multiple locations, the Home/Away toggle can be selected from the location list.

 

   

 

13. How do I change the temperature units on the thermostat or control?

The device and Watts Home app synchronize their temperature units.

You can either change the units on your device or in the Watts Home app. In the Watts Home app, you change the temperature units by following these steps:

  • On the Device Details page, select the ellipsis icon
  • Select Device Settings
  • On Temperature Units, select either Fahrenheit or Celsius
  • Select "Save" button

 

  
 

 

14. How do I change the device schedule?

  • In the Watts Home app, go to the thermostat's Device Details page
  • Select Schedule
  • Select the "Create New Schedule" button
  • Select the days of the week that share the same occupancy schedule
  • On the next step set up your Schedule Details
  • Click on the "Save Schedule" button after you've configured all the necessary details

 

WattsHome Step 13

 

15. How do I view the energy usage?

  • In the Watts Home app, go to the thermostat's or snow melt control's Device Details page
  • Select Usage
  • You can view the energy use hours either weekly or monthly
  • Select the download icon to email the energy use CSV file to your email inbox

WattsHome Step 14

 

16. How do I open the energy usage report?

The energy usage report is sent to your email account in a CSV file format that can be opened using a spreadsheet program such as Microsoft Excel.

 

17. How do I change the fan operation?

  • Only the tekmar WiFi Thermostat 562, 563 and 564 support fan adjustment
  • In the Watts Home app, go to the thermostat's Device Details page
  • Select the ellipsis icon
  • Select Device Settings
  • Select the Fan setting from the list

 

WattsHome Step 16

The 3 Fan operation modes are:

  • Auto: Fan operates in auto mode (applicable to models 562, 563 and 564)
  • On: Fan turns On
  • Schedule: Follows the schedule (check the Schedule settings in the thermostat)

 

18. How do I change the humidity settings?

Edit the device’s name by following these steps:

  • The Thermostats 563 and 564 support relative humidity
  • In the Watts Home app, go to the thermostat's Device Details page
  • Select the ellipsis icon
  • Select Device Settings
  • Adjust the Humidify To setting from 10% - 80%
  • Adjust the Dehumidify To setting from 20% - 90%
  • Select Save

 

WattsHome Step 17

 

19. How do I setup the app to receive alert notifications?

There are 3 ways to receive the notifications:

  • Push – Messages from the Watts Home app on your mobile phone
  • Email – Emails will be sent to your email inbox
  • Text – Messages will be sent to your mobile phone number

 

 

     

20. How do I view the status of the sensors for my snow melt system?

 

21. How do I change the settings on my snow melt system?

  

 

22. How do I change the language?

  • Select Menu
  • Select Settings
  • Select the preferred language
  • Select Save

 

WattsHome Step 19

 

23. I registered a device but now it’s missing:

There are different reasons for a missing device:

  • The device isn’t listed in the default location. Please check all your locations.
  • Somebody de-registered the device in the WiFi menu of the control.

 

24. The app shows that the device is not available. How do I correct this issue?

Check the Internet and IoT connection status on the device.

If the Internet is disconnected, check that the WiFi signal strength is between -10 to -70 dB, powering the router off and then on, and that “bandsteering” on the router is disabled.

If IoT is disconnected, the router may be blocking an outbound connection to the Watts cloud.

On the tekmar WiFi Thermostats 561, 562, 563, 564:

  • Select Gear
  • Select WiFi
  • Select WiFi: On
  • Select WiFi Info

 

WattsHome Step 21 Thermostat 561 562 563

 

On the tekmar Snow Melting Control 670 and 671:

  • Select Settings
  • Select WiFi
  • Select Help

 

WattsHome Step 21 670 671

 

On the SunTouch Connect Thermostat:

  • Select Gear
  • Select WiFi
  • Select WiFi: On
  • Select WiFi Info

 

WattsHome Step21 Sunstat Connect

 

On the SunTouch Connect Plus and Command Plus Thermostats:

  • Select Menu
  • Select Settings
  • Select Wi-Fi
  • Select the Info icon

 

WattsHome Step 21 SunStat Connect Plus

 

25. Who can help me?

For additional product information, such as manuals and product specifications, please visit our websites:

To contact our technical our support team:

 

26. How do I check my software version?

  • Select the menu icon (3 lines in the upper left corner)
  • The software version is displayed below the Sign Out option in the popout menu

 

WattsHome Software Check

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